The Employment and Human Services Department (EHSD) is challenged with providing the highest level of customer service possible to its community given the volume of clients, compliance standards and requirements set by the state and federal government and Contra Costa County. In light of recent economic conditions, the department has witnessed an increase in clients requesting services and concomitant resource and budgetary scrutiny. Additionally, the department is seeking to improve its current processes of document receipt and capture, storage and retrieval and security and management in a manner that is consistent with the flow of work and the eligibility determination process and enables the department to operate more efficiently while ultimately saving time and money.
The EHSD’s current electronic document management system, IKON Disc Image branded as CaseSTAR, was successfully implemented in 2005 to support multiple programs and services in the department.
The EEHSD intends to implement a system where all paper files are captured, stored and organized electronically. The intent is that, after document imaging is complete, the system software would allow for electronic management of case files and provide the ability to add, review, retrieve, and share the information in an efficient manner. In addition, the system selected should provide a means for organizing case files in a manner that makes good business sense and provides controls and limitations for access to the files throughout the organization.
In May of 2012, EHSD conduct a competitive bid, Request for Proposal (RFP) 1129, for agencies to submit a proposal to provide integrated document capture and content management software systems. As a result of the RFP, Northwoods Consulting Partners, Inc. submitted the selected proposal.
The Employment and Human Services Department will be unable to provide quality services to support the Department's document imaging and electronic case management services..